Visitor
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1 Message
Haven't received full refund
I was a returning customer and had ordered xfinity for my new place. Turns out the place did not have the wiring for xfinity, and you guys left me without internet for a while. The technicians weren't able to install after waiting for days and in the end I never had internet service for xfinity. I was charged $51.05 for the month and have still not received my FULL refund. I need my $51.05 back asap. We have already returned the equipment weeks ago. This was paid through automatic payments through my bank account.
XfinityJohnG
Official Employee
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3.3K Messages
23 minutes ago
Thank you very much for reaching out to our team about that refund issue. I will be happy to take a look at that from here, and make sure that is taken care of for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for the account. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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