Good afternoon user_574717. I can certainly understand the concern if you have not received an email yet. When was the order placed? Was this for new service? Was the order for a change of service to an existing account? It can take up to 24 hours in some cases for the email to be received.
XfinityJon
Official Employee
•
145 Messages
1 day ago
Good afternoon user_574717. I can certainly understand the concern if you have not received an email yet. When was the order placed? Was this for new service? Was the order for a change of service to an existing account? It can take up to 24 hours in some cases for the email to be received.
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