I didn’t get an email for either the USPS tracker or the digital card. I was just wondering today when I’d receive it, so I checked xfinityincentivetracker.com, entered my account info, and saw that the issue date was July 21st.
I also noticed a status message that says:
"Get excited! Your $200 Amazon eGift Card is on its way. Here's what you need to know. Your card was shipped by USPS and will arrive within 7 to 10 business days."
Not sure how you can mail an eGift card, but okay...
Anyway, the support number for Xfinity incentives just leads to a phone tree, and it seems someone previously got help via DM through the forum—but it looks like that feature is now disabled.
You need to wait until an Official Employee responds to you. Sending an unsolicited DM is against the Guidelines and the Acceptable Use Policy.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Hey there user_b4uytw 👋 Thanks for bringing your concern to our community! Above all we want you to be able to use any gift card reward you've qualified for, so I'd be happy to dig deeper into this for you.
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Again
Expert
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32.5K Messages
8 days ago
@user_b4uytw
Was it a virtual card sent by email or one sent by snail mail? If it's been that long you might want to call the number for the tracker.
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XfinitySeth
Official Employee
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500 Messages
7 days ago
Hey there user_b4uytw 👋 Thanks for bringing your concern to our community! Above all we want you to be able to use any gift card reward you've qualified for, so I'd be happy to dig deeper into this for you.
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
0