Visitor
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2 Messages
Haven’t had it a full week and already pretty disappointed
I have gotten a run around. When I placed my order last Thursday for Wi-Fi and a phone. there was wifi service, technician charge, the first month of a phone payment, and the taxes for said phone. It equaled $153.33 and I was charged Thursday night. This morning I was charged $153.33 again and it has been applied as credit to my account for future payments. My next charge shouldn’t have been until June 29. The person I was talking to before was rude and ended the chat on her own before I was done getting answers. I tried calling the actual number for help it’s just automatic response, no real person. I get that they put the 2nd charge as credit on my account but now my bank account is $119.00 overdraft and I will be getting over draft fees every day until my next check goes in so 3 overdraft fees that will equal $100 when it’s said and done. Customer service is useless. And they said that if I need the money back in my account that I need to go to an Xfinity store, great the closest one to me is an hour and 30 minutes from my house. I also work every day. It seemed so great that I should have known something was wrong, this seems like a pretty frequent occurrence with this company and that they just had a lawsuit about this very problem.
XfinityDilary
Official Employee
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2.3K Messages
3 days ago
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user_14be5w
Visitor
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2 Messages
3 days ago
My next question is where did the extra money go???
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