Visitor
•
3 Messages
Haven’t had internet service since July! Xfinity continues to charge me but not fix service
My internet has been out since July, I have tried contacting Xfinity about this but their only solution is to “pay my bill”. I don’t understand how or why I am being charged for service that I am not even able to use! Also how in the world does it continue to go up?! In August I was told it was $316.52, the beginning of September I was told $468.78! And now they are saying it is $543.49! This is ridiculous! I’ve been trying to get my internet reconnected so I can actually use it but they are only worried about raising my bill for service that has been out for months and denying me service instead of resolving the issue!
Again
Expert
•
31.5K Messages
4 years ago
@user_b849e8 Why has your internet been out? If for technical reasons has someone been out to look at why you don't have service?
FWIW, as long as you're in a contract you're liable for payment, which is probably why your bill keeps going up; if you've not paid anything you're still getting a bill anyway, and it will probably be turned over to collections at some point. If you're withholding payment until your service gets fixed, you will end up in collections.
Okay, I just read your other post on this issue. Did you follow up with @XfinityKorie? You had asked for an extension, and I am guessing you weren't able to get one. Did you try to set up a payment plan in order to get your service reconnected? As I said prior, if you're still in a contract you're still liable for the bill and probably should have been paying something on it all this time. At this point, your service will not be turned back on until you catch up with your bill.
(edited)
2
0