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user_h4h3lr
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Saturday, November 15th, 2025 3:33 AM

have service technician install cox cable in my house

We called xfinity to sign up for service. We scheduled a service appointment for Friday for a technician to come install coaxial cable into our new home. The technician showed up a hour after appointment time ans said I do not install coaxial cable you have to hire an out  side company to put the cable in then call us back. I need a installer who will do there  job.

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15 minutes ago

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XfinityAmandaB

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2.7K Messages

2 hours ago

user_h4h3lr Thank you so much for your post for help with your installation. We would be more than happy to help make sure you get the assistance you need to get you up and going. To be sure, are you trying to have lines run through the walls of your home, and not a direct line from the outside of your home?

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user_h4h3lr

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The home is a brand new modular home. No cable from post in yard to home. No cable from outside of the home to inside. No cable anywhere inside the home.

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36 minutes ago

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XfinityAmandaB

Official Employee

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2.7K Messages

 

user_h4h3lr Thank you for the clarification. We can get the line to the house and one direct line from the outside installed with our pro installation options normally, there is a $100.00 fee for that. If you are looking for the lines to be run in the walls, that would not be something our folks can assist with, but we do work with HelloTech, which can assist with custom wall fishing and entertainment setups. You can find more about HelloTech here: hellotech.com/xfinity-care.

1-800-753-6139.

For help with getting the correct pro installation set up with us, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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15 minutes ago

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