have not received refund

Hello, @user_x1ztvb! Thank you for taking the time to visit our Xfinity Community Forum and for posting your billing concerns regarding that refund on a closed account. You've come to the right place! Our Digital Care Team is awesome to work with because we are experts in all things related to your account, service(s), equipment, bill, and more :) I'd love to see what we can do to help!

According to our refund policy, a refund is issued for any remaining credit balance on an account after disconnecting service in about 4 - 6 weeks (and we're still within that timeframe, I see). You may be eligible for a refund directly to the payment method on file, but must meet certain criteria such as when that method was last used and the amount of your refund in comparison to the amount of your last payment.

You could possibly receive your refund by mail, too, and that could be any day now! But, we're happy to double-check if you'd like. Could you just send our team a direct message to continue, please? We'll pull up the account, get you authenticated, and go from there :)

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!