Have not received new setup equipment
We bought a new house and started service on 4/9. The house is part of an "xfinity community" and we get cable through the community as a group, and then we added internet service on our own account. We were told by xfinity that the modem/router and the set-top boxes for the TVs would be at the management office of our community, waiting for us to install. Unfortunately, we're being charged for the service now but the community management office knows nothing about it, they have not received our equipment and said they never deal with any residents' equipment. Please assist. Can I have the equipment sent right to my house so I can install?