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Tuesday, August 8th, 2023 8:13 PM

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Have Not Received Modem and Router Package

I am a recent new customer trying to set up xfinity cable internet. I was going to be renting the modem and router from xfinity (maybe a two-in-one modem/router combo, and maybe one other access point or something, I don't fully remember). Either way, FedEx says it shipped on 8/3/23 and was delivered 8/5/23 but I have not received the package. I opened a claim with FedEx but haven't heard back yet and I want to know if there's anything that can be done on this end. Thanks.

Question

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Updated 

2 years ago

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XfinityEva

Official Employee

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1.8K Messages

2 years ago

Oh no! Sorry to hear you did not receive your package. We can help! Please send us a direct message with your full name and the service address to get started. 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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