Visitor
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2 Messages
Have Not Received Getting Started Kit
Not sure if this is the right place for this, but in theory my Getting Started Kit should arrive tomorrow. That being said, my Account page says it has not even been shipped. I ordered this thing in advance, 2 weeks ago, to avoid this exact problem. Am I supposed to drive to pick it up or something? Can I? I need Internet beginning May 4, when my plan officially starts.
CCDanny
Recognized Contributor
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238 Messages
3 years ago
Thank you for reaching out to us in the forums. We are excited to hear that you are adding our amazing services to your home. We can continue to help you in private messaging.
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EG
Expert
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110.3K Messages
3 years ago
@XfinityDannyB Tell posters how..... @arathae HERE'S HOW;
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
[Permission from and credit given to BruceW].
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EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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