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user_vdqmkv
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8 Messages

Tuesday, March 19th, 2024 3:50 PM

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Have Comcast Communication Box Correctly Installed Correctly

Last August I had Comcast out to extend a coax cable up to the house for internet. The Comcast tech that came out noticed the large green communications utility box in our front yard was apparently never set properly by Comcast. It is loosely sitting on top of the ground.  The green plastic box is 32" L x 20" W x 26" H.  We plan to make some landscaping changes around this large green eye sore, but before we do that, it needs to be property installed.  The 11" high black section at the bottom of the box should have been buried in the ground.  How do I get in touch with the proper Comcast infrastructure personnel to have this problem corrected?

Question

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Updated 

1 year ago

190

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XfinityRaul

Official Employee

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1.8K Messages

1 year ago

Hello, user_vdqmkv. I hope you're having a great day, so far. I appreciate you making us aware that the top to this utility box is not properly set. I would be more than happy to have your local maintenance team help us get this cover property installed.

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

 

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user_vdqmkv

8 Messages

XfinityRaul, I do not see your name on the list for a private message.  What specifically do I need to send to Xfinity Support via personal messaging?  I think I have well descripted the issue other than giving my address.

Thanks for the help.

1 year ago

0

XfinityRaul

Official Employee

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1.8K Messages

@user_vdqmkv, my name won't appear as an option. The private message needs to be sent to Xfinity Support. I appreciate you sharing such a detailed description of what's needed to be taken cared of on your property.

 

I'll need your first and last name as well as your full service address in order for me to be able to submit a ticket on your behalf.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

user_vdqmkv

8 Messages

XfinityRaul, my name is Charles [Edited: "Personal Information"] and the address is [Edited: "Personal Information"]

Can you please provide me with the ticket information and how I can track it?

Thanks again.

(edited)

1 year ago

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user_vdqmkv

8 Messages

Do you need any additional information from me at this time?

1 year ago

0

XfinityRichard

Official Employee

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1.7K Messages

Thank you for that information, can please the information in a DM, which is for your security. Thank you.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAlyssaA

Official Employee

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1.8K Messages

1 year ago

Hello again, I hope all is well. I wanted to chat to let you know we haven't forgotten about this, and we are still awaiting more news from the local team. We have requested an update on your ticket and ask that you please give us a few more days. We'll reach out later this week to see where we stand and cover the next steps.

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