Visitor
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1 Message
Have been trying to cancel for 2 weeks
I was scheduled for a callback that was a week out to cancel xfinity. The bill raised yet again any I am 40 miles from closest store. Alta Fiber is literally 180 less per month for better serviceb and features. I would have considered staying if anyone there was willing to talk to us about b retention. But chat said the only way to lower bill was to reduce premium channels. We need to cancel immediately
XfinityMelinda
Official Employee
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53 Messages
2 hours ago
Hi @user_o2bkw3! Thank you for posting in our Xfinity Forums Community! We’d truly hate to see you go, and we’re here to help if you’re looking to lower costs while keeping the services your household enjoys. We apologize for the delay in getting back to you, and we completely understand that needs can change.
In the meantime, you can explore our Build Your Plan tool here to review available options and pricing based on your address. It’s a great way to compare costs before making any changes.
If you’d like us to take a deeper look at your account for any available promotions, please send us a direct chat message with your full name and complete service address to “Xfinity Support.”
To do so, click the chat icon at the top right of this forum page.
Steps to send a Direct Message:
We’re here to help!
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