Visitor

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2 Messages

09/17/2026 7:40 PM

Have a pedestal near driveway buried

Hello, I would like to have someone come out to assess whether or not the pedestal near our driveway can be burried.  I have read other posts that say to start a new chat but that function is not available when I log in.

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Official Employee

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3.9K Messages

8 hours ago

 

user_xu5kg7 - Thank you for choosing Xfinity and for joining us here on the Forums! Cable lines can be installed either aerially (overhead) or underground. In neighborhoods with underground infrastructure, pedestals are commonly used to house taps and other passive network equipment. Because pedestals are designed to remain accessible for maintenance and service, they cannot be buried. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need.
- XfinityThomasA

 

Visitor

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2 Messages

Apologies, I had intended to post in the Forum and didn't realize that I sent a private message.

Official Employee

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3.9K Messages

 

No worries, user_xu5kg7! I also wanted to share that customers can’t move the pedestal either. The location must follow city/town rules. Our team is always happy to help. Did this help answer your question?

 

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