Has Xfinity Defrauded me?

@XfinityJon​ I am unsure of whatever other promotions were offered or given.  As for the mobile service, the only reason I ported over was because I was offered that promotion.  Which the very same agent had ruined by adding an iPhone instead of a Samsung, added the wrong device information after having been provided the right information, and leading to me spending 16 hours with multiple xfinity agents and no phone service for days.  

I want my account to reflect what ive been offered and the money charged reimbursed.

Alright, I am more than happy to look into this further. In order to better assist I will need some more information. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary
  
  
• Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  
  
• Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  
  
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  
  
• An "Xfinity Support" graphic replaces the "To:" line
  
  
• Type your message in the text area near the bottom of the window and press Enter to send it.

This is totally unacceptable. The person who called me told me a whole different version, told me that I have some promotion that I do not have on my account ($10 and not 50% as of right now ), and that I accepted this promotion not because of what I said but because the order went through. This is totally dishonest. The phone call that I ordered this service through would completely verify what I am saying. The people I have spoken to at xfinity at this for support have also been able to verify this somehow, except for this 'corporate' xfinity person. I need this escalated somehow. I need to speak with someone that is going to do their due diligence. xfinity has completely violated their contract with me, which can be verified by viewing my communications with xfinity.   All I am asking for is to be treated fairly.   I need Xfinity to deliver on their promises to me.

The agent that sold me the internet and mobile service should have an internal investigation done.   The corporate employee that called me should also have an internal investigation- if he had done a full account review then he would have verified what I have said and discussed with him.   Both of these employees have caused unneeded conflict.