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1 Message

Monday, July 27th, 2026 7:48 PM

Has my serves being canceled as I requested address [Edited]

Update on my serves that I requested to be canceled address [Edited: "Personal Information"] can my name is Lisa [Edited: "Personal Information"]

[Title Edited: "Personal Information"]

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Official Employee

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3K Messages

6 hours ago

 

user_4egfs4 Thank you for posting on our community forum so we can review your account details together and ensure everything was closed properly. 
 
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

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