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user_dfpnk7
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5 Messages

Saturday, May 24th, 2025 7:35 PM

Has customer service changed?

26+ hours and long chats with “tech support”…no internet. Moved and Cancelled appointments. Is this how Comcast provides services now?

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3 days ago

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XfinityMarcus

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1.5K Messages

3 days ago

user_dfpnk7 thank you for using the Xfinity Community Forums page to reach out. I understand that you are looking for assistance regarding a technical concern. Please elaborate so that we can provide assistance.

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user_dfpnk7

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5 Messages

Xfinity was performing tech work in my neighborhood on Wednesday 05/21 and since then no internet. I’ve tried to contact help and have been given wrong answers…forced to change my plan to get tech support appt. The appt was moved. And then cancelled. I was advised to add an Xfinity modem to my account and that someone could pickup on my behalf…but each time was met with roadblocks. 

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3 days ago

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user_dfpnk7

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5 Messages

3 days ago

I’ve been connected with more than 15 different agents and still..no one has given me an answer as to how I will get my services restored 

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