Visitor
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2 Messages
Hardware upgrade
A month ago, we were notified of a system upgrade. Trucks came into the neighborhood and began working on the underground boxes in the neighborhood. This went on for two days. However, many of the boxes have been left open, many having the wiring exposed. The on in our yard simply has the plastic tower placed over the hardware but it's not secured. I have no idea if they aren't finished, but it seems that exposing all this hardware to the elements will effect the quality of the signal and erode the hardware. I have no idea who to contact.
XfinityBillie
Official Employee
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4.1K Messages
1 month ago
@user_7t0u1i Thank you for taking the time to reach out to us here on our Xfinity Forums! There's a few options for you to report any open or damaged pedestals. You can click this link to report it online, or our team would also love to assist you if you can send us a DM to Xfinity Support with your full name and address to get started. If there are multiple pedestals, having us help may be a better option, we just need to know the locations of the pedestals in question, such as cross streets if they are on a corner etc.
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