Visitor
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1 Message
Hardware return
I keep getting annoying text about returning hardware. I don’t have hardware to return! I have called and chatted many times with your staff and everyone says they got it but they don’t. Last time they deactivated my router. If this does not stop I am canceling service.
XfinityDena
Official Employee
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3.6K Messages
4 days ago
@user_ugg54n
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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