4 Messages
Hardware charges
I'm being charged for two TV set top boxes. I have 1 set top box and 1 tv with Xfinity Streaming app.
I tried to go through the chat and through a phone call to billing support and ended up in an endless circle where your 'agent' won't connect me to a real person. Please resolve this.
XfinityJustinC
Official Employee
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2.5K Messages
2 years ago
Hello, @user_1yyloe thank you for taking time to create a post, you have contacted the right place for assistance in regard to the equipment charges. Since I will need to gather some information to locate and authenticate your account, and we don't want that information in our public conversation.
When you have time please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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XfinityJustinC
Official Employee
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2.5K Messages
2 years ago
@user_1yyloe I appreciate you sending the direct message, I'll follow up with you there to continue.
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XfinityAdrienne
Official Employee
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2.1K Messages
2 years ago
I am happy we were able to resolve the billing dispute, @user_1yyloe! Please reach back out here on our Forums if you have any further questions/concerns, we are here to help. Have a wonderful rest of your day!
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