Visitor
•
2 Messages
Hardship Programs
To the Xfinity Support Team,
I am writing to request assistance with my account. I recently had a payment arrangement that was voided due to a misunderstanding of the terms on my part. I attempted to resolve this via phone support, but unfortunately, the situation was not clearly addressed.
I am currently in a position to make a payment covering nearly 2 months of the balance immediately. I will have the remaining balance ready in exactly 7 days.
My child is traveling out of town in 2 days, and it is a safety priority for me to have our service restored before they leave. Given that I have a significant good-faith payment ready to post right now, is there any way a specialist can perform a manual override to restore my service while I finalize the remaining balance next week?
I value my service and want to ensure this is settled. Thank you for your time and help
kar_0808
Visitor
•
2 Messages
4 hours ago
Also, want to note that while creating the above post, the system would not allow me to add any "Tags" for my message. It would give an error message and say to refresh the page. I just wanted to make someone aware that there may be an issue with this system just in case other people were also having an issue.
0
0
XfinityDilary
Official Employee
•
3K Messages
2 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0