Visitor
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3 Messages
Hard line to pole and drop line repair
My internet service has been down since 02.15. The hard line to the pole is down and so is the drop cable from house to pole. Will Xfinity make these repairs? If so, what is the timeframe? Please help.
XfinityDemetrise
Official Employee
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9 Messages
6 hours ago
Hi there @user_1h3hws Thank you so much for reaching out on our Xfinity Community Forum about your internet service being down and an expected repair date. That is not something we want you to experience as a valued Xfinity customer. I'll be happy to look into this further for you. To do so, we'll need to chat via direct message. Please follow the steps listed below to get started.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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