Visitor
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1 Message
harassment
Sat, May 31
Sat, May 31
Hi! Thank you for reaching out to Xfinity Support! You are currently first in line and one of our valued team members will be with you as soon as possible. There may be a delay while we connect you to a specialist, so while you are being connected, please provide your name, address and a brief explanation of how we can help. We thank you for your patience and look forward to working on a solution together. If you navigate away from this session, please return as soon as you can.
Hi! Thank you for reaching out to Xfinity Support! You are currently first in line and one of our valued team members will be with you as soon as possible. There may be a delay while we connect you to a specialist, so while you are being connected, please provide your name, address and a brief explanation of how we can help. We thank you for your patience and look forward to working on a solution together. If you navigate away from this session, please return as soon as you can.
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I have called already twice to cancel my service and I keep getting emails requesting payment and mentioning debt collectors which i consider harassment on your part Sent at 12:48 PM
I have called already twice to cancel my service and I keep getting emails requesting payment and mentioning debt collectors which i consider harassment on your part
XfinityMarshante
Official Employee
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105 Messages
3 days ago
Hello @user_dgbmp7, Thank you for taking the time out of your day to leave a post. Sorry to hear about the experience you have had with your request. I will be more than happy to check to make sure your request was processed correctly. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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