Visitor
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1 Message
Hanging wires
“I am the current resident and I have no way to contact the previous customer. The cable is damaged/low and is a safety issue. I am requesting that Xfinity inspect and repair its outside wiring at my residence. Please escalate this to the construction/maintenance or safety department rather than requiring the previous customer to call.
XfinityLinda
Official Employee
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2.7K Messages
30 minutes ago
Thanks for meeting us here in our community about the cabling outside, @user_8oo2j8. We'll gladly take a look into this for you. Please send us a Direct Message with your name and complete service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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