user_vh6f7q Thanks for posting on our community forums to let us know about the wires. We can help report this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
A technician drilled through our siding, left exposed wiring across three garages on our building and then up a rockery, across a patio and through a garden. You've have three teams come since and they buried about 12 inches of line, looked at the rest and laughed and then just left and never came back. I received an email that the job was done. Nobody bothered to communicate with us beyond that. We have spoken to several people in the messenger feature who have disconnected when we refused an upgrade and asked them to remedy this liability issue. Your customer service is horrendous, nobody is helpful or competent and your wiring poses a liability risk. I expect someone to take this seriously and respect the easement that Xfinity is contractually and legally obligated to maintain.
Howdy writergirl76! I definitely want to thank you for taking he time to let us know about the exposed line outside your home, and want to help resolve this for you asap as I understand the potential hazard it can pose if left unchecked.
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Sunday, July 6, around 1:05 am, there was a pick up track hit the new electricity telephone pole and knocked down the transformer, electricity line, cable line and the internet lines down, damaged the side walk between our and neighbor's houses. The driver was in critical condition and got sent away by the ambulance. Duquesne Light replaced the light pole, restored the electricity on Sunday morning before 9 am for our neighborhood. Verizon restored the internet for us on Monday. However, we have been reaching out to Xfinity, Comcast, to request having the low hanging wire (3 feet above the ground) to be removed from our lawn and our driveway entrance, next to the side walk every day, with promising 4 appointments scheduled by the live agents with time window schedules that a technician would show up, however, no one came to remove the wires. We were told that because we are not the XFinity customer, in order for a technician to come out and remove the hanging wire, we have to open up a new account with Xfinity. This is a quite disappointment. A public well known company like Comcast has no concern about their company reputation and public safety.
XfinityDilary
Official Employee
•
2.3K Messages
17 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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writergirl76
Visitor
•
1 Message
17 days ago
A technician drilled through our siding, left exposed wiring across three garages on our building and then up a rockery, across a patio and through a garden. You've have three teams come since and they buried about 12 inches of line, looked at the rest and laughed and then just left and never came back. I received an email that the job was done. Nobody bothered to communicate with us beyond that. We have spoken to several people in the messenger feature who have disconnected when we refused an upgrade and asked them to remedy this liability issue. Your customer service is horrendous, nobody is helpful or competent and your wiring poses a liability risk. I expect someone to take this seriously and respect the easement that Xfinity is contractually and legally obligated to maintain.
(edited)
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0
user_3azcae
Visitor
•
1 Message
1 day ago
Sunday, July 6, around 1:05 am, there was a pick up track hit the new electricity telephone pole and knocked down the transformer, electricity line, cable line and the internet lines down, damaged the side walk between our and neighbor's houses. The driver was in critical condition and got sent away by the ambulance. Duquesne Light replaced the light pole, restored the electricity on Sunday morning before 9 am for our neighborhood. Verizon restored the internet for us on Monday. However, we have been reaching out to Xfinity, Comcast, to request having the low hanging wire (3 feet above the ground) to be removed from our lawn and our driveway entrance, next to the side walk every day, with promising 4 appointments scheduled by the live agents with time window schedules that a technician would show up, however, no one came to remove the wires. We were told that because we are not the XFinity customer, in order for a technician to come out and remove the hanging wire, we have to open up a new account with Xfinity. This is a quite disappointment. A public well known company like Comcast has no concern about their company reputation and public safety.
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