user_vh6f7q Thanks for posting on our community forums to let us know about the wires. We can help report this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
A technician drilled through our siding, left exposed wiring across three garages on our building and then up a rockery, across a patio and through a garden. You've have three teams come since and they buried about 12 inches of line, looked at the rest and laughed and then just left and never came back. I received an email that the job was done. Nobody bothered to communicate with us beyond that. We have spoken to several people in the messenger feature who have disconnected when we refused an upgrade and asked them to remedy this liability issue. Your customer service is horrendous, nobody is helpful or competent and your wiring poses a liability risk. I expect someone to take this seriously and respect the easement that Xfinity is contractually and legally obligated to maintain.
Howdy writergirl76! I definitely want to thank you for taking he time to let us know about the exposed line outside your home, and want to help resolve this for you asap as I understand the potential hazard it can pose if left unchecked.
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
XfinityDilary
Official Employee
•
2.3K Messages
1 day ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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writergirl76
Visitor
•
1 Message
1 day ago
A technician drilled through our siding, left exposed wiring across three garages on our building and then up a rockery, across a patio and through a garden. You've have three teams come since and they buried about 12 inches of line, looked at the rest and laughed and then just left and never came back. I received an email that the job was done. Nobody bothered to communicate with us beyond that. We have spoken to several people in the messenger feature who have disconnected when we refused an upgrade and asked them to remedy this liability issue. Your customer service is horrendous, nobody is helpful or competent and your wiring poses a liability risk. I expect someone to take this seriously and respect the easement that Xfinity is contractually and legally obligated to maintain.
(edited)
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