Visitor
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1 Message
Hanging up is there answer
I have been in the phone w them 5 times today! One of their representatives changed my package after assuring me several times she was not changing my package.
when I called to have them fix it, TWICE I was hung up on. How is this service? It’s why I left Xfinity 15 years ago and it will be why I leave them again.
if they didn’t have up on me on purpose they would have called me back. I can’t believe they think this is acceptable. Assuming they don’t hang up on me I will be cancelling my services in the morning.
XfinityAldrik
Official Employee
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2.8K Messages
4 hours ago
Thank you for bringing this to our attention @user_kerj5q! After spending that much time on the phone and then finding out your services were changed despite your concerns, I can understand why you're upset.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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