Visitor
•
1 Message
Hanging Aerial Drop Line and High Upstream Power - Ticket [Edited: “Personal Information”]
Regarding open safety request [Edited: “Personal Information”]: I am providing specific infrastructure parameters for the dispatched field crew. Following a previous pole accident repair, the aerial drop cable's integrated steel messenger wire was left un-tensioned and is currently hanging completely detached in my yard. The data coax is bearing 100% of the physical weight of the span and is actively stretching. This physical stretching has caused severe return path attenuation, pinning my gateway's upstream transmit power to a borderline 48.5 dBmV across my bonded channels. Additionally, the exterior demarcation box is compromised, open, and contains a bird's nest around the weather fittings. I need the Outside Plant (OSP) line tech prepared to pull a properly tensioned drop, re-secure the grounding strand, and swap out the weathered outdoor components with an all-in-one integrated MoCA ground block.
EG
Expert
•
120.1K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityNatalie
Official Employee
•
976 Messages
1 hour ago
Good afternoon, califoner! Thanks for posting on our XFINITY Community forum. We understand how important it is to ensure the repair of this cable line is completed in a timely manner. We would be more than happy to help look into the status update from your recent ticket. To review the ticket, we will need to access the account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0