Hello user_e2uqr9, thanks for taking the time to reach out on our Forum. We appreciate you bringing this concern to our attention, and my team is here to help. To be sure I understand, you're not able to watch Prime Video on your cable box, is this correct? If so, can you please elaborate on this issue you're running into? Are you getting an error message or code when trying to sign in?
XfinityAmira
Official Employee
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4K Messages
3 days ago
Hello user_e2uqr9, thanks for taking the time to reach out on our Forum. We appreciate you bringing this concern to our attention, and my team is here to help. To be sure I understand, you're not able to watch Prime Video on your cable box, is this correct? If so, can you please elaborate on this issue you're running into? Are you getting an error message or code when trying to sign in?
We look forward to assisting you!
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Again
Expert
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31.4K Messages
3 days ago
@user_e2uqr9
Is your Prime Video subscription through Comcast or through Amazon?
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