2 Messages
Had an employee buy a watch without my authorization
I cannot get anyone to explain to me how an employee was able to force an authorization thru on an order and canceled a order for a phone. I told him I didn't want after 20 attempts to get a passcode in my text and comcast email. I have been waiting 3 days to get a call from a comcast rep to talk to me about this case and have had to have my bank argue the charge because they still didn't even remove it. This is so troubling as I have now spent several hrs on the phone with my bank and comcast to get this ball rolling. then I cancelled my appointment to get a new phone as I'm now unsure if I can trust my account with Xfinity as no one has talked to or given me an explanation with an apology...... im deeply upset at this whole event and sadden on the face I may have to go else where ....PLEASE HELP!!!!!!!!!!!!!!!!!!!!
XfinityMartyR
Official Employee
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2.3K Messages
4 months ago
Thanks for reaching out, user_mqpovf! This is a very interesting situation, and I do apologize you have not received any updates about your concern. We can escalate the situation to our Xfinity Mobile Team for you. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_okdkh3
Visitor
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4 Messages
3 days ago
the exact same thing happened to me, I contacted them with a serious issue - I was not able to receive text messages- and instead of helping me out the agent kept sending me pictures of Apple Watches pressuring me to purchase one, which I said no I'm not interested very clearly multiple times. then the chat was disconnected and my card was charged for a apple watch. Then I proceeded to spend over 8 hours on the phone talking to multiple agents for 2-3 days, and they all reassured me that my order will be canceled and I will receive a confirmation once the ticket is reviewed in an hour or so, only to see that it got shipped and delivered to my house a couple days later. And when I call them back and explain that I am not home and traveling, and therefore am not able to return the watch they tell me that they cannot refund me without receiving the watch. This feels very illegal to first charge someone's card for an Apple Watch without their consent and then give them no way of canceling the order and waste their time. I will be taking legal action on this matter if it's not resolved in the next couple of days.
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