melreed60614's profile

New Poster


2 Messages

Wed, Dec 30, 2020 12:00 PM

Had a tech visit and can't get through to support to escalate

No cable, internet, or phone on our block for more than 24 hours. (Outage is listed as a power outage, yet everyone impacted has power.) Residential tech that was dispatched couldn't address the issue since it was related to a problem with the pole. He specifically said he would note in the ticket that this needs escalated to tier 3 support with the "bucket trucks". We cannot get anyone to pick up the phone at Comcast to discuss this with, but the Comcast tech that came out specifically said we will need to escalate this to get it fixed. HOW DO WE GET SOMEONE ON THE PHONE TO TAKE ACCOUNTABILITY FOR THIS?



Official Employee


2.7K Messages

5 m ago

Hello, @melreed60614. Welcome to the Xfinity Forums!


With how important it is to stay connected in today's world, I absolutely understand how much of an inconvenience it is to be disconnected for any amount of time. It is unfortunate to see that you had trouble reaching support but I do see it has been a few days now since you posted this thread and I wanted to check in to see if you were able to find that support or if you were still in need of a hand?

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