Had a tech visit and can't get through to support to escalate
No cable, internet, or phone on our block for more than 24 hours. (Outage is listed as a power outage, yet everyone impacted has power.) Residential tech that was dispatched couldn't address the issue since it was related to a problem with the pole. He specifically said he would note in the ticket that this needs escalated to tier 3 support with the "bucket trucks". We cannot get anyone to pick up the phone at Comcast to discuss this with, but the Comcast tech that came out specifically said we will need to escalate this to get it fixed. HOW DO WE GET SOMEONE ON THE PHONE TO TAKE ACCOUNTABILITY FOR THIS?