Visitor
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2 Messages
Guys are ripoffs
Used a free box from you people for 5 years that was given to me for free to stream internet now you want to back deactivated it so I can no longer use my apps ...counting the days until I cancel. I been a member for 12 years and tired of the [Edited: "Language"] games you play
XfinityMarshante
Official Employee
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68 Messages
1 day ago
Hello @user_qk8dv5, Thank you for taking the time out of your day to leave a post. Sorry to hear about the experience you have encountered. I would like to look further into your issue. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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