1 Message
Guy Wire Relocation
I need to remove a guy wire from a private property. PECO will be removing their wire but they have informed me that Comcast will need to remove their wire from the same anchor. How can I get that scheduled.
1 Message
I need to remove a guy wire from a private property. PECO will be removing their wire but they have informed me that Comcast will need to remove their wire from the same anchor. How can I get that scheduled.
XfinityJustinC
Official Employee
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1.5K Messages
2 years ago
Hello, @bschiff8892. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance with the line removal. I can get a ticket opened of our great technician experts to help with the removal of the line, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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XfinityJustinC
Official Employee
•
1.5K Messages
2 years ago
@bschiff8892 I appreciate you sending the direct message, I'll follow up with you there to continue. Thank you.
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user_ttu99c
1 Message
1 year ago
Hello,
I am a Builder of a new home and we need the xfinity guy wire relocated on a power pole near our driveway. Acworth Power relocated theirs and said I would have to contact you for relocation of yours. Please contact me at [Edited: "Personal Information"]. The address is [Edited: "Personal Information"]. No service at this address yet. Under construction. Please help. Thank you!
(edited)
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