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user_wyhzez
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4 Messages

Monday, July 20th, 2026 11:34 PM

Guy wire is in the way of a new driveway and is a hazard needs to be relocated

I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. 

Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wires need to be relocated down the side of my property line rather than straight across it. 

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8 hours ago

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XfinityAbel

Official Employee

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428 Messages

9 hours ago

@user_wyhzez thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with relocating the lines. Are these cables that provide service to your home, or are the running from one pole to another?

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user_wyhzez

Visitor

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4 Messages

These cables are the braided steel support lines (guy wires) that strap support the pole to the ground. My service runs down to my home from the cable on the opposite end of my property line. 

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8 hours ago

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XfinityAbel

Official Employee

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428 Messages

@user_wyhzez, thanks for confirming. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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8 hours ago

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user_wyhzez

Visitor

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4 Messages

I already did this and attached photos as well. 

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8 hours ago

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user_wyhzez

Visitor

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4 Messages

Send me a text message. 

Also, Please pick one platform to message me. Whether it be here or direct message, but please don't alternate in an effort to maximize clarity.

(edited)

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8 hours ago

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