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user_w2ywy3
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Monday, December 2nd, 2024 8:47 PM

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guidelines for height of cable off the ground

We have cable lines running from the pole - across our driveway and onto the neighbors house - the wire is less that 10 feet from the ground - which in our opinion is a safety hazard if emergency vehicles need access to our full driveway - what are the guidelines for how high off the ground wires should be.  Thanks

Question

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Updated 

6 months ago

106

1

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XfinityAlyssaA

Official Employee

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1.9K Messages

6 months ago

Good afternoon @user_w2ywy3, and thank you for reaching out on our Community Forums to make us aware of the low-hanging cable lines. Rest assured we take the safety of our customers and the community seriously. We are happy to get a ticket submitted to our dedicated local team to have the low-hanging wire taken care of. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

2

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Opa73

1 Message

Thank you for this advice XfinityAlyssaA! We have the same issue - cable is 11 ft off the ground and delivery people are afraid they're going to hit it. I followed your instructions and and the associate took care of matters within an hour.  A lineman was sent this morning and as I figured, he couldn't handle the job but he will be in contact with a department or outside contractor that can raise the cable. 

6 months ago

0

XfinityBenjaminM

Official Employee

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2.1K Messages

 

Opa73 Thank you for letting us know it is still being worked on. Please let us know if you need our help going forward.

 

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6 months ago

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