4 Messages
Guaranteed Arrival
I had an technician appointment with guaranteed arrival time. I just got a message (not a real person of course) that the technician will be late. How do I get the credit?
4 Messages
I had an technician appointment with guaranteed arrival time. I just got a message (not a real person of course) that the technician will be late. How do I get the credit?
XfinityDena
Official Employee
•
3.4K Messages
2 days ago
Thank you for reaching out @user_0863o6 I am sorry the technician is not arriving between the range you were provided.
Our commitment to every customer:
This policy is because we take pride in our products, which is why we offer a 30-day money-back guarantee for Xfinity TV, Internet, Pro Protection, and Voice services, and a 14-day money-back guarantee for Xfinity Mobile services and devices.
Are you located in Illinois?
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