Visitor

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2 Messages

Friday, March 20th, 2026 5:28 PM

Ground wire not reconnected after cable buried

A cable was recently buried in front of my townhouse building. During that process my and my neighbor's ground wires were disconnected and not later reattached. It is unclear to me if not reconnecting was intentional or an oversight.

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Official Employee

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2.8K Messages

6 days ago

 

user_p3fheo Hi there! Thank you for reaching out to us here on our Community Forum. We'll need to take a closer look at this. It's unlikely it was intentional, and we are very sorry to hear that this happened, so we'll be happy to investigate it further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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Visitor

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2 Messages

8 hours ago

Technician came out the next day and reconnected the grounds.

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