Visitor
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1 Message
Grey Exterior Box broken
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[Edited: "Personal Information"]
Exterior Gray Weatherproof Box
Hello, I had my internet service connected from the street to my house by one of your service technicians. Everything's working, but the gray weatherproof box that goes around the external cable connections on the side of their house is broken and needs to be replaced. How can I go about requesting a replacement?
XfinityEricB
Official Employee
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3.2K Messages
5 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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