Jgalvin1's profile
Jgalvin1
1st Reply
1st Topic

Regular Visitor

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3 Messages

Thu, Oct 15, 2020 9:00 AM

Green pedestal box

I have had 3 appointments to have my green service pedestal box moved a few feet over as it is blocking my rv access to my yard, no one has showed up.

Everytime I chat with xfinity they just tell me sorry can we schedule another appointment.

How can I go about getting this taken care of?

Question

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Updated 

7 m ago

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Responses

Jgalvin1

Regular Visitor

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3 Messages

7 m ago

Had another appointment yesterday, no call, no show. Whats the deal, why even bother making the appt if no one is going to show up. Comcast/xfinity has no respect for our time nor do they seem to care about customer service

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CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

This isn’t a job for a residential tech, you need a maintenance/construction tech out and those are not techs appointments can be made for. It’s been escalated to an Official Employee to help get the right tech out for you

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ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @Jgalvin1, 

 

Thank you for posting to the Xfinity Forums. I want to apologize for the experience you've had while trying to have the pedestal box relocated, so it's no longer blocking your RV from access to your yard. @CCAndrew is correct. This is something that is handled by your local maintenance team.  I'd be more than happy to contact them so we can get taken care of.

Can you please send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name, the numbers associated with your address, and we can proceed from there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe

Official Employee

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6.1K Messages

7 m ago

Thanks for letting me know @Jgalvin1.  I actually just finished investigating this and am going to contact your local crew for you. I was just in the process of replying to your private message so we can get the pedestal moved. Chat with you in a second. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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Jgalvin1

Regular Visitor

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3 Messages

7 m ago

Sent you a message

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