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Friday, September 15th, 2023 10:55 PM

Closed

Green ground wire dangling

There is a green ground wire underneath my Xfinity box outside the house.  The long green wire comes out of the conduit and was just dangling.  We buried it along the outside wall.  Where is this wire supposed to go?

Official Employee

 • 

994 Messages

2 years ago

Good afternoon! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

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• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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