1 Message

Wednesday, April 6th, 2022 9:25 PM


Green, esq.

​No question, just an acknowledgment.  I am not able to find anyplace to acknowledge a wonderful employee at the Alexandria store, so I hope this works.  Without going into too much detail, let me say I was almost ready to terminate my account after moving from our West to Virginia.  I got some bad advise about the move, and that continued here after hours of conversations, text and phone, all of which were confusing and unhelpful, to say the least.  In desperation I went to the brick-and-mortar store and luckily I was helped by KELLY.  a real gentleman who diagnosed the errors along the way and approached the issue simply and effectively.  Please let Kelly know.  I promised to acknowledge  him and it is a honor.​




98.2K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team).

Official Employee


379 Messages

1 year ago

Hi @user_485237! Thanks so much for posting on our Community Forums as well for your awesome words for Kelly. I'm terribly sorry to hear that your experience was almost to the breaking point though. I'm glad that we were able to turn that around for you at the store. I'd love to provide your feedback and would like to get a bit more information so we can ensure kelly knows of their amazing work. To best protect your security, would you please send our team a direct message with your name? That way we can gather the store info and any other details you'd like to share in private. Thanks so much!


To send a Direct Message:


Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/3NVnKTe
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

Gold Problem Solver


24.5K Messages

1 year ago

... I am not able to find anyplace to acknowledge a wonderful employee ...

For reference: One of the options on https://support.xfinity.com/svp-contact-form is "Compliments/Recognize an Employee".

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