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Great technicians, great customer service, LOUSY internet. MY JOB IS AT STAKE
What will it take to get my service corrected. 3 years here with no issues at all. About three weeks ago service started dropping randomly and speeds very slow. At a field technician's suggestion, I upgraded to 1000mbps, got new equipment, even signed on for unlimited data. NONE of this has helped. In fact, after two service visits, my speeds have GOTTEN WORSE. Avreaging 180 tonight with dropout and high packet loss. I need this service in order to do my job. I have lost a total of 6 DAYS work because of this issue. That's a week's pay i feel xfinity owes me, after all, I never miss my monthly paymets to you! Your people in the Philipines AND your field technicians have both said the issue is "on your end." can someone at least tell me what the plan is going forward?
and by the way, you sent me extra equipment I do not need. Please dont charge me for it.
Responses
Gambit66
Problem Solver
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314 Messages
4 m ago
Just out of curiosity, Did you activate the Xfi app?
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ComcastMichael
Official Employee
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2.9K Messages
4 m ago
Greetings, @Notsat1sf13d! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into with your internet. We know how important it is to have a reliable connection these days with all the work and schooling from home. I would like to have a look at the signal to see what could be going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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