Great technicians, great customer service, LOUSY internet. MY JOB IS AT STAKE
What will it take to get my service corrected. 3 years here with no issues at all. About three weeks ago service started dropping randomly and speeds very slow. At a field technician's suggestion, I upgraded to 1000mbps, got new equipment, even signed on for unlimited data. NONE of this has helped. In fact, after two service visits, my speeds have GOTTEN WORSE. Avreaging 180 tonight with dropout and high packet loss. I need this service in order to do my job. I have lost a total of 6 DAYS work because of this issue. That's a week's pay i feel xfinity owes me, after all, I never miss my monthly paymets to you! Your people in the Philipines AND your field technicians have both said the issue is "on your end." can someone at least tell me what the plan is going forward?
and by the way, you sent me extra equipment I do not need. Please dont charge me for it.