Contributor
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46 Messages
Grandmothered 2-4 Additional Ip Addresses Problem
Keep in mind I've been a Comcast/Xfinity customer since before the days it was called Comcast/Xfinity (24 years).. I also currently have TV, home security, home phone, and gig speed internet services.....
Today I called to remove the entire TV package because, let's be honest, the price is getting out of hand..
Uppon trying to repackage the services I wanted to keep, I was told I was unable to keep my grandfathered 2-4 additional ip addresses. I was told the only way to keep that option is to not change anything on the account.. That is preposterous!!! I've made changes before.. I added home security, I added boxes to the account. Those changes did not require the removal of a "grandfathered" service...
So, for now I haven't changed anything on the account. Is there anything that can be done to help me keep the additional ips and remove the TV package?
EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.1K Messages
1 year ago
Greetings, @Rugburn! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your account. You have definitely come to the right place for assistance.
We still have some areas that offer additional IP address for residential customers, but the option has been shrinking over the last few years, so it can be hit or miss. If the option is still available in your area, we should be able to repackage you without forfeiting your extra IPs.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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Rugburn
Contributor
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46 Messages
1 year ago
I'm not appreciating the fact that after the changes above, they somehow messed up the bootfile to my modem and the second ip can't be used by me...
While they "fix" the problem, I've been asked twice why I "need" a second ip.... That is absolutely none of your concern.. I was told I could get a second ip assigned.. A second ip was provisioned. Stop asking, just fix it.
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Rugburn
Contributor
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46 Messages
1 year ago
Still no solution to my issues... Why is it taking tech support nearly a week to get the bootfile figured out.. I still don't have access to the 2nd ip..
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