Visitor

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1 Message

Wednesday, October 29th, 2025

Government shutdown

Hello. 
I am a federal employee furloughed due to the government shutdown. Is Xfinity offering any billing relief assistance to affected customers? Any assistance would be greatly appreciated. 
thank you. 

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Official Employee

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2.3K Messages

1 day ago

@user_8x1mu4 Thank you for giving us the opportunity to help with your billing concern due to the government shutdown via Forums. I would be more than happy to review your account to see what payment options we have available. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Visitor

 • 

1 Message

7 hours ago

Hello. 
I am a federal employee furloughed due to the government shutdown. Is Xfinity offering any billing relief assistance to affected customers? Any assistance would be greatly appreciated. How do I contact someone for assistance? Thank you.

Official Employee

 • 

2.3K Messages

@user_e6f1d7 Thanks for making us aware that you're interested in our billing assistance program. I would be more than happy to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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