1 Message
Gourmet Popcorn Kit
I got email today (12.23.24) to fet free gourmet popcorn kit for being gold rewards member but Icannot get the link to redeem my gourmet popcorn kit for being Gold rewards member to work. I follow directions in the email, but I is not working. Here is from the email
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XfinityJohnG
Official Employee
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1.6K Messages
4 months ago
Thank you very much for reaching out to our team here @user_hpk8hu. I will be happy to look into that redemption issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_z77lua
1 Message
4 months ago
Just redeemed mine today. I'm on android if that matters.. Took me to sign in page and no problems, just gotta wait awhile to get it. Also redeemed the $1 movie that I'm going to use for Beetlejuice on Christmas!😃
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apexnetworks
Visitor
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1 Message
4 months ago
Here is my response from Xfinity customer service:
An update on your Xfinity Rewards request
Dear Xfinity Customer, Here's an update on your ticket: [Edited: "Personal Information"]. Thank you for contacting us. After our review of your Xfinity Rewards request, we found that we are unable to fulfill it at this time. We apologize for any inconvenience this may cause. As always, thank you for being an Xfinity customer.
More questions about Xfinity Rewards? Visit our FAQ page here
Maybe we're at level that's too high for the reward?! :)
(edited)
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