user_3bcdx4's profile

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Thursday, April 30th, 2026 9:44 PM

Got tricked into moving to Yahoo Mail - what a scam!! And no help afterwards...

I received an email earlier this week entitled "Introducing a better Comcast.net email experience with Yahoo Mail" highlighting all the benefits of moving to Yahoo Mail.

However, after I migrated my @comcast.net email account to Yahoo Mail, I find out that auto-forwarding emails is only available via their Yahoo Mail Plus service at $5/month - something that was free with Xfinity.

So I called the dedicated support phone line and was told "such is life"...  we can't help you with that...  and no, you can't migrate back to Xfinity.  When I asked to speak to a supervisor, I was put on hold for 10 minutes...  at which time the representative told me that they're all busy but would call me back later in the day.  And no - I never received a call back.

VERY DISAPPOINTED for being mislead!!  So my advice is:  don't migrate unless you're up for major surprises!

And if anyone at Xfinity is reading this post...  yes, I'd love to migrate back to Xfinity!

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Official Employee

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3.2K Messages

2 hours ago

 

user_3bcdx4 Thank you for reaching out! Unfortunately, there is no option to migrate back from Yahoo mail. 

 

(edited)

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