2 Messages
Got scammed by Xfinity
I talked to an agent on the phone who sold me Xfinity complete with 1200 down / 200 up. When I hang up and checked my email confirmation it stated 1000 down and 100 up.
I went to my account where I sought help from a chat agent. He promised me to fix it but than after longest time offered 1000 down / 35 up. After I refused he disappears and another comes on. He took forever but then promised all is good but after I asked for email confirmation he started making excuses and disappeared. After that the chat was showing me first in line but no agent. What ever they did was to keep me out.
was too late on Friday night to call.
I never in my life got so violated by a company I been with for years. I am out of words. What can I do? I don’t want to pay more money for service that gives me little more upload speed. I feel scammed like those old people on the phone :(
Accepted Solution
user_72ef3a
2 Messages
2 years ago
My issue has been resolved ONLY by me walking into a Xfinity store. There, the manager was able to do what 5 different forum, chat and phone agent couldn’t do. Most of them didn’t even know my actual speed. Help here was partial but after I was accused of accepting an contract without confirming the speed I was getting they asked me to sign a contract that ones again, DID NOT spell out ANY speed numbers for download or upload, especially the upload speed, that is graded like national secret and most agent are clueless as to what max upload speed you are eligible to get.
I don’t blame the people involved as much as Xfinity for not training and informing them better.
I will mark this as complete as there is realy nothing more I am looking to gain by leaving it open.
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EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @user_72ef3a . I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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