Visitor
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1 Message
Got new internet service no modem yet
I got new service in my name and at my new place. I pick option for them to send me my modem and router in the mail it said 2 days its been a week. Been trying to contact them through the app but this is as close as I got.
EG
Expert
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121.2K Messages
11 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.7K Messages
11 days ago
Good morning, @user_ws60zh , and thank you for reaching out. I’m sorry to hear you haven't received your modem yet, especially after being advised it would arrive within two days. I can certainly understand how frustrating that must be when you're trying to get service set up at your new home. Please send us a Direct Message with your full name and service address so we can review the status of the equipment order and see what options are available to get this resolved as quickly as possible. We look forward to assisting you. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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