Got letter saying my email account will be terminated on 7/10 unless I agree to Terms of Service policy. Tried to do it but couldnt get in.

got MyXfinity email saying my email account will be terminated on 7/10 if I dont agree to Term of Service. I tried but cant get into the system. What do I do?

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BruceW

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26.9K Messages

4 months ago

Got letter ... got MyXfinity email ...

Snail mail letter, or email message?

"Update" emails that have any sort of "click here or lose your access" link are almost always scams. Do not click!

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user_humcfa

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5 Messages

4 months ago

help-cant log in to the Sait system to confirm my agreement with the Comcast Terms of Service and Privacy Policy. what do Ido?

Note: This comment was created from a merged conversation originally titled Got letter saying my email account will be terminated on 7/10 unless I agree to Terms of Service policy. Tried to do it but couldnt get in.

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user_humcfa

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5 Messages

No response. please contact me.

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4 months ago

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Thank you, @user_humcfa, for connecting with us about your email concerns. We're happy to help. Beginning June 2025, comcast.net email accounts will begin transitioning to Yahoo Mail. This transition will happen in phases through 2026. There is nothing you need to do until we let you know that it’s time to complete the move.

You’ll keep the features you love most about Xfinity Mail when you make the move — including your current comcast.net email address, messages, folders, and contacts.

Note: Moving to Yahoo Mail will only impact your comcast.net email address. None of your other Comcast services will be impacted.

What to expect

You'll be notified 30 days in advance to move your comcast.net email account(s) to Yahoo Mail. When the time comes, you will have three options:

Move your email to Yahoo Mail by accepting Yahoo’s Terms of Service and Privacy Policy to keep your comcast.net email address.
Export your email data using the Xfinity Email Export Portal.
Close your account using the Xfinity Email Export Portal, which will result in email account closure and data deletion.
To learn more about these changes, please visit: https://www.xfinity.com/email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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@user_humcfa

help-cant log in to the Sait system to confirm my agreement with the Comcast Terms of Service and Privacy Policy. what do I do?

Are you familiar with the Sait system? Does it have something to do with your school? To me it sounds as though it's a phishing email. Did it want you to click on a link?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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4 months ago

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XfinityRaul

Official Employee

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2.3K Messages

@user_humcfa Have you been able to follow the instructions my colleague shared? Have you been notified to move your comcast.net email account(s) to Yahoo Mail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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user_bfa3f9

Visitor

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4 Messages

3 months ago

I see nothing about approving yahoo terms and conditions in the Xfinity portal. I got an emai saying the account will be terminated 8/1/2025. Yes I was notified.

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XfinitySeth

Official Employee

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609 Messages

Hello user_bfa3f9! Did the email notification you received also contain any direct link options for you to be redirected to directly from the email?

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3 months ago

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user_q94u9y

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1 Message

2 months ago

I received a notice last Thursday of things to do to prepare in changing to yahoo! Then TODAY 8/26/25 I revive a notice stating unless I accept the terms with yahoo “here” I lose all access to my Comcast email services! I of course click on the click here to accept terms of service button so I can keep my Comcast email active and get “this page does not exist 404” message! Tried for hours to get help through Xfinity results in a circular telling me “just accept the terms” problem is YOU CANT! The page does NOT exist to do so! Nice work Xfinity/Comcast! Also there’s no “export portal” anywhere within my Comcast email service so that a joke also! Worst business on the planet!

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XfinityBenny

Official Employee

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1.2K Messages

@user_q94u9y Thanks for adding to the thread. Accept the terms using the Xfinity app. https://www.xfinity.com/support/articles/yahoo-email-migration-overview

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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user_h95u0z

4 Messages

10 hours ago

I've received multiple emails so far saying they're from Xfinity. Even researched to ask how do I know if they're spam. One answer said the real email will carry Xfinity logo. I have no idea what that looks like. Thanks for any clarification.

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BruceW

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26.9K Messages

5 hours ago

... One answer said the real email will carry Xfinity logo ...

Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

user_humcfa

Got letter saying my email account will be terminated on 7/10 unless I agree to Terms of Service policy. Tried to do it but couldnt get in.

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_humcfa

user_humcfa

XfinityLinda

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XfinityRaul

user_bfa3f9

XfinitySeth

user_q94u9y

XfinityBenny

user_h95u0z

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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