Got got in the wrong phone/IMEI scam and am getting NO help from Comcast

I am 77 and have had recent eye surgery. I had order a new iPad through Xfinity and shortly after I received it, I got a phone call from what was showing up as Comcast. And like the other similar victims I have seen on the forum, I fell for it. They email'd me a FedEx label and FedEx picked the box up the next day. I reached out to Xfinity to see when the IPad with the correct info would be shipped and after being handed to agent after agent, I gave up.  Doing a little more research, I realized the next morning I had been scammed and called Customer Service. They transferred me somewhere else and I gave them all the info, including the tracking number of the return label. Per that info, it had not been delivered yet. They said they would give it all to their backoffice team to research and they would contact me.  Said it would take about a week. That was 6 days ago so I thought I would check the status on the ticket number they gave me: ECM0020566084. I also told them that I had not given them the email address to mail the label to so clearly they had access to my email since the label got to me. I did change my email password and had also requested that updates be sent to my gmail address.   I called back tonight. Oh, they resolved it OK.  It was closed as no fraud since they would never have called me. Gee. That's helpful, particularly since by then I had seen a lot of people caught by the same thing. Clearly they've had a data breach and if I had to guess it might have happened when they moved email to Yahoo. At any rate, per the tracking info there is a delivery exception on the box and it's parked in Indianapolis. FedEx would give me no info on it since it wasn't my mailing label.  When I called Xfinity tonight. a very nice agent rounded up the ticket, updated it and re-escalated it. She said she would call me back when she had a status. I can trust her but clearly whoever gets it from there possibly won't be any more helpful that the last time.  I will be calling the BBB tomorrow. Yes. I was dumb ... but smart enough to realize it quickly enough that the package could be retrieved if Xfinity really wanted to help rather than dust it off with a "we would never call you".  Xfinity's customer service is as awful as it's ever been. I'll see what BBB has to say and if anybody from  Xfinity has their ears on and is monitoring this board,  I probably could have had my iPad back by now if customer service actually served customers with their issues. Not helpful to here it's not your fraud and more or less hang up.