Visitor
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1 Message
Got an email stated that my service is being cancelled...I did NOT request said cancellation!!!!
Locked into an one-year contract and I got a few minutes ago an email stating that my last day of service is going to be today...I need the service for a lot of things and I didn't requested said cancellation, please help.
EG
Expert
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110.2K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCMichelle
Problem Solver
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788 Messages
3 years ago
I would find getting an unexpected email for a service order I did not request frustrating as well. I would love to ensure that we get to the bottom of this email. Can you please reach out through private message with your first and last name, name on the account if different and service address?
To send a direct message:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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user_4664b7
Visitor
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1 Message
3 years ago
This happened to me as well just now but I cannot connect with anyone. Very frustrating. Can someone help?
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user_5a80eb
Visitor
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1 Message
3 years ago
Have just been told at 7:00pm that my service is cancelled. How??? Who cancelled my service. And then no one is able to help me or talk to me about this??? I am very upset.
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user_32169b
Visitor
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1 Message
3 years ago
Received an email today stating that my service is being cancelled today. The only way to request support is through the Xfinity Assistant, which automatically tries to help me to cancel my service any time the word cancel is in the message.
I called the 'local' Xfinity store and after having to fight with the automated system to get me to an agent, I was speaking with someone who had a terrible audio connection to the call. The agent seemed to understand the issue, claimed that the request for cancellation was being removed from my account and that I would receive another email stating that it was removed. I have not received any such email.
The agent continued to say things that sounded like they were supposed to be questions for me but I was not given the opportunity to respond to any of them as she would interrupt with something along the lines of "Ok my perfect wonderful fantastic customer" and move on to ask another question that I couldn't understand.
Following the instructions provided here, I created a forums account and went to the icon in the top right. There is no "New Message" icon. Options available are "View Profile, Profile Settings, Bookmarks, Sign Out"
Extremely frustrated with how difficult it is to try to get any kind of assistance on an issue that I did not start. Either someone else requested cancellation of my services or Xfinity/Comcast did so themselves for some unknown reason. Verified my bill was paid and there are no other people authorized to make changes to my account.
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